Rocking Attitude Policy:
Vertical Pole Studio prides itself on being a refuge from the outside world. When you are in the studio, please leave all your troubles behind and get ready to have fun and sweat it out!
DO NOT BE LATE. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. IF YOU ARE MORE THAN FIVE MINUTES LATE TO CLASS, WE RESERVE THE RIGHT TO GIVE YOUR SPOT TO ANOTHER STUDENT ON THE WAITLIST. YOU WILL NOT BE ALLOWED TO JOIN THE CLASS AND WILL NOT BE REFUNDED YOUR MONEY. You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class, if you need to change into class attire.
Group Class Registration & Sign up Policy:
We are a small, personalized fitness studio with limited equipment and limited spaces available for each class. We ask students to register and sign up for each class a minimum of 2 hours in advance of class to assure we met the required class minimum. Unfortunately, in the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. We consider low attendance to be less than 3 students. In the event that you are scheduled for a class that is cancelled, the system will send you an email 2 hours before the class time. PLEASE make sure you have a VALID email on file in your mindbody account.
Group Class Cancellation Policy:
At Vertical Pole Studio we have a 12-hour cancellation policy. As long as you Early Cancel at least 12 hours before your scheduled class or waitlist, you will not lose that class. The class credit will go back to your account, and you will be able to use it for another class. If you late cancel, no show/no cancel for your registered class, you will be assessed the following fees and lose your class credit.
A No Show/No Cancel is defined as reserving a spot in a class and failing to attend the class and failing to cancel out of the class. We ask that you ALWAYS cancel out of any class you can not attend. If you reserve a spot and do not cancel out of class, this will incur an automatic $15 charge. This policy applies to ALL clients, on ALL plans. There is NO grace occurrence and there is NO waiving of the No Show/No Cancel $15 fee.
This policy is aimed to be a preventative measure rather than a penalty. No Shows/No Cancels limit others from participating in classes which in turn impacts how much the instructor earns from that class. Please note: It is your responsibility to make sure you are checked into each class via the front desk or via the instructor.
When the 12-hour window for cancellation has closed, the "Early Cancel" option in MindBody will disappear and you will have to "Late Cancel."YOU MUST GO ONLINE" to cancel your reservation. Calls and texts will NOT be accepted as a form of timely cancellation. NO EXCUSES, no refunds.
Private Class Cancellation Policy:
Private Lessons have a strict 48-hour cancellation policy. As long as you cancel at least 48-hours before your scheduled private, you will not lose that private lesson. The credit will go back to your account, and you will be able to use it for another private class. If you late cancel or do not show up for your registered private class you will lose that private lesson. There are no refunds on late cancellations. When the 48 hour window for cancellation has closed, the "Early Cancel" option in MindBody will disappear and you will have to "Late Cancel."YOU MUST GO ONLINE" to cancel your reservation. Calls and texts will NOT be accepted as a form of timely cancellation. NO EXCUSES, no refunds.
When classes are full, you can sign up to be on the waitlist. Frequently, students sign out early from classes, making room for those on the waitlist. When a student signs up for a wait list, that student should fully intend to come to class, even upon short notice. When you are added to a class from a waitlist, you will receive an automatic email from our scheduling system. Please make sure you have a VALID email address on file in your Mindbody account, this is the ONLY way you will be notified. Once added to a class you will be held to the cancellation policy above. If you are not sure you will be able to make a class with short notice, please remove yourself from the waitlist to avoid being charged for a late cancel or no show.
Room rentals are for personal use (practice, rehearsals, videotaping, etc.) and are not for profit purposes. A 24-hour cancellation policy applies when booking a private room rental; you will not be refunded your money if you cancel less than 24-hours ahead of time. Room rentals are by the hour; we do not do half-hour rentals. If there is misuse of the rooms during rental, we reserve the right to end your rental without a refund.
All sales are final! There are NO REFUNDS or TRANSFERS. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. We will not extend the expiration date.
Proper Attire and Hygiene:
No nudity is allowed in the studio. In order to keep class a pleasant experience for everyone, please wear athletic pole/yoga shorts that are form-fitting and that sufficiently cover private areas. Proper attire must be worn at all times, underwear/garments are not allowed at anytime. Appropriate attire for pole class include a t-shirt or tank top, sports bra, and form-fitted shorts. Appropriate attire for aerial classes include leggings or form-fitted yoga wear, a sports bra and tank top, or a leotard. Long sleeves are recommended. No sweatpants, loose-fitting pants or baggy shorts are allowed in any classes. WEAR SOCKS TO SILKS CLASS.
Since we work near and at times in close contact with each other, please practice appropriate hygiene management before class and wear clean workout clothes and deodorant. Also please avoid using heavily scented perfumes as some are sensitive to these smells.
Food & Beverage:
Food and beverages, with the exception of bottled water, are not allowed in the studio.
Pictures & Filming:
Taking pictures and filming are not allowed in our classes by students without permission. ASK YOUR INSTRUCTOR BEFORE FILMING OR TAKING PICTURES. Please respect other students’ and let them know if you are about to take a picture or film. This allows them the choice to be in or out of the picture or video. If you want to take pictures or film yourself, you are welcome to do so during the following times without permission:
Pictures & Filming for Promotional Purposes:
Vertical Pole Studio periodically takes pictures and films while classes are in session. We will announce when this is about to take place so you can step out of the camera if you do not want to be included. PLEASE NOTE: When we have guest instructors conducting classes, or workshops we will not make this announcement. Do not sign up for any guest instructors class or workshop if you do not want to be in a picture and/or video. We will be doing both during these special events.
Any picture or video taken at Vertical Pole Studio allows us permission to share this content to our social media platforms, especially when including the hashtags #verticalpolestudio #vpolestudio or the handle @vpolestudio if you do not want your pictures or video's reposted and shared, do not include these hashtags and/or handles.
Cell Phone :
There is no cell phone use allowed after class time has started. Please turn your ringer/alerts off while in the studio.
BEHAVIOR AT THE STUDIO:
In an effort to offer the most welcoming and inclusive class experience, all of our classes are open to all genders. It is our top priority that everyone feel comfortable in class, so if you have any questions or concerns about this, please don't hesitate to contact Kasey.
Anyone age 15 and older can take adult classes on our regular schedule; children under 15 may only take our kids courses or camps. If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, provide ID, and sign a release form. This is for insurance liability purposes. Feel free to sign up for class online ahead of time, but make sure you are accompanied by your parent when you come in for your first class.
Instruction During Class:
Please be respectful of your instructor and do not instruct other students. Each instructor at Vertical Pole Studio has been specially trained in the proper techniques for your safety. If someone asks you for help, direct them to the instructor. Only moves being taught during that specific class time are permitted to be executed. Moves, not limited to, but including climbing the pole and inverting (going upside down) require instructor permission.
Memberships & Pricing:
Memberships agreed upon by both parties will be honored through the term of the contract for up to 2 years. All memberships are set to auto renew, and the price you purchased will auto renew with your contract. We do not suspend membership contracts for any reason, other than deployment of our military. Pricing for any and all services may be changed or altered at any time at the discretion of Vertical Pole Studio.
Membership Cancellation Policy:
Our Military clause allows our Military families to cancel their memberships due to moving because of Military orders. You must email firstname.lastname@example.org with a copy of your orders.
All memberships auto renew until you cancel. Canceling your membership requires a 2 week notice to stop payment and you must have fulfilled the current membership.
Canceling will result in losing any promotional pricing. Contact Info@vpolestudio.com
Declined Auto-pay Policy:
A LATE FEE of $50 will be added to your outstanding auto-pay balance due to declined auto-pay charges.
Vertical Pole Studio allows a 7 DAY GRACE PERIOD from your scheduled billing date. To avoid the LATE FEE of $50 please make your payment before the 7 DAY GRACE PERIOD is over.
Returned Check Policy:
There is a $30.00 processing fee for all returned checks.
Workshops are non refundable and non-transferable. Workshops taught by a guest instructor are non-refundable and non-transferable.
Collection of your Personal Information:
VPS may collect personally identifiable information, such as your name. If you purchase VPS products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. VPS may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by VPS. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Vertical Pole Studio website.
Vertical Pole Studio encourages you to review the privacy statements of websites you choose to link to from VPS so that you can understand how those websites collect, use and share your information. VPS is not responsible for the privacy statements or other content on websites outside of the VPS website.
Use of your Personal Information:
Vertical Pole Studio collects and uses your personal information to operate its website(s) and deliver the services you have requested. VPS may also use your personally identifiable information to inform you of other products or services available from VPS and its affiliates. VPS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. VPS does not sell, rent or lease its customer lists to third parties. VPS may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to VPS, and they are required to maintain the confidentiality of your information. VPS may keep track of the websites and pages our users visit within Vertical Pole Studio, in order to determine what VPS services are the most popular. This data is used to deliver customized content and advertising within Vertical Pole Studio to customers whose behavior indicates that they are interested in a particular subject area. Vertical Pole Studio will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vertical Pole Studio or the site; (b) protect and defend the rights or property of Vertical Pole Studio; and, (c) act under exigent circumstances to protect the personal safety of users of Vertical Pole Studio, or the public.
Security of your Personal Information:
Vertical Pole Studio secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Children Under Sixteen:
Vertical Pole Studio does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of sixteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe:
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Vertical Pole Studio by contacting us here:
- Web page: www.vpolestudio.com
- Email: email@example.com
- Phone: 850-418-8023
Changes to this Statement:
Vertical Pole Studio will occasionally update this Statement of Privacy to reflect company and customer feedback. VPS encourages you to periodically review this Statement to be informed of how VPS is protecting your information.
Vertical Pole Studio welcomes your questions or comments regarding this Statement of Privacy. If you believe that VPS has not adhered to this Statement, please contact Vertical Pole Studio at:
Vertical Pole Studio
2278 Hwy 87
Navarre, Florida 32566
Effective as of September 20th, 2016