Vertical Pole Studio

Rocking Attitude Policy:

Vertical Pole Studio prides itself on being a refuge from the outside world. When you are in the studio, please leave all your troubles behind and get ready to have fun and sweat it out!


Late Policy:
DO NOT BE LATE. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. IF YOU ARE MORE THAN FIVE MINUTES LATE TO CLASS, WE RESERVE THE RIGHT TO GIVE YOUR SPOT TO ANOTHER STUDENT ON THE WAITLIST. YOU WILL NOT BE ALLOWED TO JOIN THE CLASS AND WILL NOT BE REFUNDED YOUR MONEY. You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class, if you need to change into class attire.

  • We are very strict about this rule, so we cannot make exceptions, even if students say they didn’t know about it. Reminders are included in all of our class booking emails!
  • Late arrivals will be considered as a LATE CANCEL.


Registration & Sign up Policy:
We are a small, personalized fitness studio with limited equipment and limited spaces available for each class. Therefore, our policy requires students to register and sign up for each class a minimum of 2 hours in advance of class. Sorry NO WALK INS. Unfortunately, in the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. We consider low attendance to be less than 4 students. In the event that you are scheduled for a class that is cancelled, the system will send you an email 2 hours before the class time. PLEASE make sure you have a VALID email on file in your mindbody account. 

  • It is recommended students sign up at least 24 hours in advance for each class.

Cancellation Policy:
At Vertical Pole Studio we have a 12-hour cancellation policy. As long as you cancel at least 12 hours before your scheduled class or waitlist, you will not lose that class. The class credit will go back to your account, and you will be able to use it for another class. If you late cancel or do not show up for your registered class, you will be assessed the following fees.

  • PUNCH CARD CLIENTS: Lose your punch for that class. 
  • INTRO PRICE, SPECIALS, GROUPON CLIENTS: $15 late cancel penalty will be assessed to your account.
  • MEMBERSHIP: $10 late cancel penalty will be assessed to your account. 
  • NO SHOWS: A $25 no show penalty will be assessed to your account, when you do not show up for your scheduled class. NO EXCEPTIONS.

When the 12 hour window for cancellation has closed, the "Early Cancel" option in MindBody will disappear and you will have to "Late Cancel."YOU MUST GO ONLINE" to cancel your reservation. Calls and texts will NOT be accepted as a form of timely cancellation. NO EXCUSES, no refunds.​​


Private Class Policy:
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class; otherwise, you will lose your payment. There are no refunds on late cancellations.

  • This cancellation policy does not apply to PRIVATE PARTIES. This is for regularly scheduled private classes only. For the party policy, please go to the PARTY page.

Waitlist Policy:
When classes are full, you can sign up to be on the waitlist. Frequently, students sign out early from classes, making room for those on the waitlist. When a student signs up for a wait list, that student should fully intend to come to class, even upon short notice. When you are added to a class from a waitlist, you will receive an automatic email from our scheduling system. Please make sure you have a VALID email address on file in your Mindbody account, this is the ONLY way you will be notified. Once added to a class you will be held to the cancellation policy above. If you are not sure you will be able to make a class with short notice, please remove yourself from the waitlist to avoid being charged for a late cancel or no show.


Space Rentals:
Space rentals for members are for personal use (practice, rehearsals, videotaping, etc.), and are not for profit purposes. A 24-hour cancellation policy applies when booking a private space rental; you will not be refunded your money if you cancel less than 24 hours ahead of time. Space rentals are by the hour; we do not do half-hour rentals.


Refund Policy:
All sales are final. Class cards and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. We will not extend the expiration date. 


Proper Attire and Hygiene:
No nudity is allowed in the studio. In order to keep class a pleasant experience for everyone, please wear athletic pole/yoga shorts that are form-fitting and that sufficiently cover private areas. Proper attire must be worn at all times, underwear/garments are not allowed at anytime. Appropriate attire for pole class include a t-shirt or tank top, sports bra, and form-fitted shorts. Appropriate attire for aerial classes include leggings or form-fitted yoga wear, a sports bra and tank top, or a leotard. Long sleeves are recommended. No sweatpants, loose-fitting pants or baggy shorts are allowed in any classes. 

Since we work near and at times in close contact with each other, please practice appropriate hygiene management before class and wear clean workout clothes and deodorant. Also please avoid using heavily scented perfumes as some are sensitive to these smells.


Food & Beverage:
Food and beverages, with the exception of bottled water, are not allowed in the studio.


Pictures & Filming:
Taking pictures and filming are not allowed in our classes by students without permission. Please respect other students’ and let them know if you are about to take a picture or film. This allows them the choice to be in or out of the picture or video. If you want to take pictures or film yourself, you are welcome to do so during the following times without permission:

  • Pole Parties
  • Private classes
  • Private Space Rental
  • Open Pole Play Time
  • After class, before next class starts


Pictures & Filming for Promotional Purposes:

Vertical Pole Studio periodically takes pictures and films while classes are in session. We will announce when this is about to take place so you can step out of the camera if you do not want to be included. PLEASE NOTE: When we have guest instructors conducting classes, or workshops we will not make this announcement. Do not sign up for any guest instructors class or workshop if you do not want to be in picture and/or video. We will be doing both during these special events.


Social Media

Any picture or video taken at Vertical Pole Studio allows us permission to share this content to our social media platforms, especially when including the hashtags #verticalpolestudio #vpolestudio or the handle @vpolestudio if you do not want your pictures or video's reposted and shared, do not include these hashtags and/or handles. 


Cell Phone :

There is no cell phone use allowed after class time has started. Please turn your ringer/alerts off while in the studio.


BEHAVIOR AT THE STUDIO:

  • Please respect your instructors and fellow students and leave your phone conversations outside the studio while in class. This applies to text messaging as well.
  • No street shoes in the studio.
  • We do not tolerate bullying or disrespecting of other students and their personal space. Such behavior will result in you being removed from the studio, and banned from taking classes at Vertical Pole Studio.
  • ​We have the right to refuse service to anyone.


Gender:

In an effort to offer the most welcoming and inclusive class experience, all of our classes are open to all genders. It is our top priority that everyone feel comfortable in class, so if you have any questions or concerns about this, please don't hesitate to contact Kasey.  


​Age Requirement:
Anyone age 13 and older can take adult classes on our regular schedule; children under 13 may only take our kids classes. If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, provide ID, and sign a release form. This is for insurance liability purposes. Feel free to sign up for class online ahead of time, but make sure you are accompanied by your parent when you come in for your first class.


Instruction During Class:
Please be respectful of your instructor and do not instruct other students. Each instructor at Vertical Pole Studio has been specially trained in the proper techniques for your safety. If someone asks you for help, direct them to the instructor. Only moves being taught during that specific class time are permitted to be executed. Moves, not limited to, but including climbing the pole and inverting (going upside down) require instructor permission.  


Memberships & Pricing:
Memberships agreed upon by both parties will be honored through the term of the contract. All memberships are set to auto renew, and the price you purchased will auto renew with your contract. We do not suspend membership contracts for any reason, other than deployment of our military. Pricing for any and all services may be changed or altered at any time at the discretion of Vertical Pole Studio.


Membership Cancellation Policy:
Our Military clause allows our Military families to cancel their memberships due to moving because of Military orders. You must email kasey@vpolestudio.com with a copy of your orders. 
All memberships auto renew until you cancel. Canceling your membership requires a 2 week notice to stop payment and you must have fulfilled the current membership.
Canceling will result in losing any promotional pricing. Contact Info@vpolestudio.com

Declined Autopay Policy:
A LATE FEE of $50 will be added to your outstanding autopay balance due to declined autopay charges.
Vertical Pole Studio allows for a 5 DAY GRACE PERIOD from your scheduled billing date. To avoid the LATE FEE of $50 please make your payment before the 5 DAY GRACE PERIOD is over.


Returned Check Policy:

​There is a $30.00 processing fee for all returned checks.


Workshop Policy:
Workshops are non refundable and we must receive at least 24 hours notice to reschedule.  Workshops taught by a guest instructor are not refundable and can not be rescheduled.​

Privacy Policy:
Protecting your private information is our priority. This Statement of Privacy applies to the www.vpolestudio.com and Vertical Pole Studio and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Vertical Pole Studio include www.vpolestudio.com, V Pole Studio and VPS. The VPS website is a ecommerce site. By using the VPS website, you consent to the data practices described in this statement.

Collection of your Personal Information:
VPS may collect personally identifiable information, such as your name. If you purchase VPS products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. VPS may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by VPS. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Vertical Pole Studio website.
Vertical Pole Studio encourages you to review the privacy statements of websites you choose to link to from VPS so that you can understand how those websites collect, use and share your information. VPS is not responsible for the privacy statements or other content on websites outside of the VPS website.

Use of your Personal Information:
Vertical Pole Studio collects and uses your personal information to operate its website(s) and deliver the services you have requested. VPS may also use your personally identifiable information to inform you of other products or services available from VPS and its affiliates. VPS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. VPS does not sell, rent or lease its customer lists to third parties. VPS may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to VPS, and they are required to maintain the confidentiality of your information. VPS may keep track of the websites and pages our users visit within Vertical Pole Studio, in order to determine what VPS services are the most popular. This data is used to deliver customized content and advertising within Vertical Pole Studio to customers whose behavior indicates that they are interested in a particular subject area. Vertical Pole Studio will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vertical Pole Studio or the site; (b) protect and defend the rights or property of Vertical Pole Studio; and, (c) act under exigent circumstances to protect the personal safety of users of Vertical Pole Studio, or the public.

Security of your Personal Information:
Vertical Pole Studio secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Sixteen:
Vertical Pole Studio does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of sixteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe:
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Vertical Pole Studio by contacting us here:
- Web page: www.vpolestudio.com
- Email: info@vpolestudio.com
- Phone: 850-418-8023

Changes to this Statement:
Vertical Pole Studio will occasionally update this Statement of Privacy to reflect company and customer feedback. VPS encourages you to periodically review this Statement to be informed of how VPS is protecting your information.

Contact Information:
Vertical Pole Studio welcomes your questions or comments regarding this Statement of Privacy. If you believe that VPS has not adhered to this Statement, please contact Vertical Pole Studio at:

Vertical Pole Studio
2278 Hwy 87

Navarre, Florida 32566

Email Address:
info@vpolestudio.com

Telephone number:
850-418-8023

Effective as of September 20th, 2016